Privacy Policy

Information We Collect

Information Provided by Users

When you register an account, make a deposit, or contact our support team, we may collect information you directly provide. This can include your name, date of birth, email address, telephone number, and payment details. We may also collect additional information you choose to share when participating in promotions, competitions, or customer surveys.

Technical and Usage Data

Certain technical and usage data may be collected automatically as you interact with our platform. This includes your IP address, browser type and version, device operating system, pages visited, time and date of visits, and general location data derived from your IP address. This information helps us understand how our services are used and how to improve them.

How Information Is Used

We use the collected information to provide, maintain, and improve our gaming services. This includes creating and managing your account, processing deposits and withdrawals, personalising your experience, communicating with you about offers and updates, and ensuring compliance with our regulatory obligations. Information may also be used for security purposes, fraud prevention, and to analyse user behaviour to enhance the overall player experience.

Data Sharing

Information may be shared with service providers who assist in operating our platform, such as payment processors, IT support companies, marketing agencies, and analytics providers. These third parties are only permitted to use your data for the specific purposes we instruct. We may also disclose information where required to do so by law, or to protect the rights, property, or safety of Spinshark Casino, our players, or others.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and provide a better gaming experience. These technologies may collect information about your browsing activity on our site. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the website.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected, to meet legal and regulatory obligations, or to resolve disputes. Once it is no longer needed, we take steps to securely delete or anonymise it.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the internet can be guaranteed as completely secure.

User Privacy Requests

You may contact us at any time with requests relating to your personal data, including access, correction, or deletion. We will respond to such requests in a timely manner and in accordance with applicable legal requirements. For assistance with privacy matters, please reach out to our customer support team.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The latest version will always be posted on this page with the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of Spinshark Casino after any changes have been made constitutes your acceptance of the updated policy.